Ro32 Privacy Policy — How Your Information Is Protected

Welcome to ro32. This Privacy Policy explains what information we collect when you use the ro32 platform, how that information is used, and the steps we take to protect your privacy. This policy applies to our website, mobile app, and all other digital services.

Ro32 places the highest importance on the privacy of users in Bangladesh. We believe every user should have full control over their own data — which is why we never sell or misuse your personal information.

By creating an account or using ro32's services, you agree to this Privacy Policy. If you disagree with any part of it, please contact our support team before continuing to use the platform.

Ro32 only collects information that is essential to delivering and improving the platform's services. We never gather unnecessary personal data. The categories of information we collect are explained below:

a) Registration & Identity Information:

• Full Name (as per National ID)
• Mobile Number or Email Address
• Date of Birth & Age Verification Information
• Residential Address
• Copy of government-issued ID for KYC verification

b) Financial & Transaction Information:

• Mobile Banking Number (Mobile Banking, Nagad, Rocket)
• Deposit & Withdrawal History
• Betting Activity Records

c) Technical Information:

• IP Address & Device Information
• Browser Type & Operating System
• Platform Activity Logs
• Information on Cookies & Similar Tracking Technologies

Ro32 uses the information it collects for the purposes outlined below. Each purpose is clearly defined and directly related to improving your service experience:

• To create, manage, and secure your account
• To process betting, payment, and withdrawal requests
• For KYC Verification and Age Confirmation
• To detect and prevent fraud, money laundering, and other illegal activities
• To send personalized bonuses, offers, and promotions (with your consent)
• To provide customer service and support
• To analyze and improve platform performance
• To fulfill legal and regulatory obligations

Ro32 may share your personal information with third parties only in limited, specific circumstances. Your data is never sold or disclosed without authorization under any conditions.

• Payment Processor: Approved payment gateways including Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• KYC Service Provider: Registered third-party organization for identity verification.
• Technology Partners: Cloud and security service providers for platform operations.
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Responsible Gaming Organizations: When required under the Player Protection Program.

Ro32 uses industry-leading technology to keep your information secure. Our security infrastructure is continuously updated and tested:

• 256-bit SSL/TLS encryption is applied to all data transmissions
• Data stored on our servers is protected with AES-256 encryption
• Two-factor authentication (2FA) is available for account access
• Suspicious logins and unusual activity are detected in real time
• Regular security audits and penetration testing are conducted
• Data backup systems are maintained in secure, isolated environments

Please note that no method of transmission over the internet is 100% secure. To keep your account safe, always use a strong password and never share your login credentials with anyone.

The ro32 platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: To maintain login sessions and run core platform functions — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings — such as your language selection.
• Analytics Cookies: To analyze platform usage data and improve service quality.
• Security Cookies: To detect fraud and unauthorized access.

You can disable optional cookies through your browser settings, though some features may become limited as a result.

Ro32 fully respects your data rights. The following rights belong to you and can be exercised at any time:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Data Portability: You may request your data in a structured format.
• Right to Restrict Processing: You may request that the use of your data for specific purposes be restricted.
• Right to Opt-Out: You can opt out of marketing communications at any time.

Ro32 retains your information only for as long as necessary. Retention periods vary depending on the type of data and applicable legal obligations:

Once the designated retention period expires, data is automatically deleted or anonymized through secure methods.

Ro32 strictly prohibits providing services to minors (under 18). We never knowingly collect or process information from anyone under the age of 18.

If a parent or legal guardian discovers that their child has created an account on ro32, please notify our support team immediately. We will promptly delete that account and all associated data.

Ro32 may update this Privacy Policy as needed. Depending on the nature of the changes, we will notify you in the following ways:

• For minor changes, only the update date at the top of this page will be revised.
• For significant changes, you will be notified by email or platform notification at least 7 days before the changes take effect.
• For changes that significantly affect your rights, your explicit consent to the updated policy will be required.

Continued use of the platform after an updated policy takes effect will be considered your acceptance of the new terms. We recommend reviewing this page regularly to stay informed.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our Data Protection Team. We are always ready to help.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in both Bangla and English
• Response Time: Typically within 24–48 hours